Cancellation & Refund Policy

This version: July 2026

This policy explains when a session can be cancelled and how refunds work. A clear refund policy is also required by our payment processor.

Rescheduling

You can reschedule free of charge up to 12 hours before your session, from your booking page, subject to your therapist's open times.

Cancellation and refunds

12+ hours before: cancel from your booking page for a full refund of the session fee.
Within 12 hours, or a no-show: the session is treated as taken and is generally non-refundable, because the therapist held that time.
Technical failure on our side: if a session can't go ahead because of a platform or therapist-side problem, you'll be offered a free reschedule or a full refund.

How refunds are paid

Approved refunds are returned to your original payment method through Cashfree and usually reach your account within 5–7 working days, depending on your bank. We'll email you when a refund is initiated.

How to request

Cancel from your booking page, or email contact@tooheal.com with your reference (TH-XXXXXXXX). If cost is a barrier to care, write to us — we keep a small number of reduced-fee slots each month.